| Frequently asked questions about book'n'keep |
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You are looking for our User Guide?
Then we suggest you download it right away. Please follow this link.
We also created a years closing guide for you! Please follow this link |
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You have a urgent request and don't find your answer?
Write us a support e-Mail, or simply write us on Facebook! We are going to answer every question, doesn't matter if you report a bug, have a question how to use book'n'keep or if you have a
feature request! |
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How does the order process work?
You can buy book'n'keep on the Mac App Store. The Mac App Store offers you different kind of payment types. It is an easy and convenient way to buy apps for your Mac! |
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How do I attach documents to transactions?
You can simply attach documents by dragging them on to the
transaction's record or in the documents window. |
| iCloud sync questions to book'n'keep |
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How can I enable iCloud Sync? To use iCloud please active iCloud Sync in “preferences”. After you selected “Yes” book'n'keep will push the actual data to iCloud after you exit the app. |
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book'n'keep tells me that iCloud is not available. Please check that your Mac is configured to use iCloud. Please visit
http://www.apple.com/icloud/setup/ for further instructions. |
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Can I work offline after I enabled iCloud sync? Sure you can, but please be sure that the actual version of your book'n'keep data has been pushed to your “Offline Mac” if it is not the machine you are usually working with. Means the Mac or MacBook should have been turned on with an active internet connection before it is actually offline. Otherwise the system will work with the last available data. But this may cause syncing conflicts
after you are online again. |
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book'n'keep does not display my transactions anymore.
Please check if Document-Sync is enabled in iCloud. This is necessary that book'n'keep (and other apps) is working correctly. Go to System- Preferences on your Mac->iCloud->Documents and Data must be active! In rare situation syncing conflicts or unexpected shut downs etc. may cause a problem with the database. Please contact our support and write an e-Mail, we will help you with your specific situation. |
| Technical questions to book'n'keep |
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What is the minimum system specification?
- Intel® based Mac
- Mac OS X 10.7 or higher
- Working internet connection
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How does the installation work?
The process works automatically trough the Mac App Store. If you still encounter any problems please contact us trough our support from. |
| How to report a bug in book'n'keep |
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Report a bug or ask a question!
Please click here and fill out the form. Or contact our support via e- Mail. You will receive an answer shortly. |
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